Best Rate Guarantee Policy
Andronis “Best Rate Guarantee” applies only to rates available to the general public. Please note you will first need to make your reservation through our website before you can submit a claim. All claims need to be made via email with the procedure outlined below.
If you find a lower publicly available rate for Andronis, on a competitor website within 3 hours of booking your hotel room for the same room type, dates, rate payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim. Upon verification of your claim, Andronis will honour the rate for the nights for which the lower rate was found.
Rooms available on any other competitor website must be bookable on the Internet at the time of verification.
How To Make a Claim
Please forward the reservation confirmation email you received from Andronis along with the following information:
Full name
Booking reference number
Check in date
Length of stay (nights)
A print screen of the web site where the lower rate is available and the website address Please send this information to info@andronis.com
Best Rate Guarantee Terms and Conditions
If you find and advise Andronis of a lower publicly available room rate carrying the same rate conditions, for the same room type and bed type, and for the same dates and number of guests, rate payment requirements (e.g. full prepayment requirement) and restrictions, prior to, or within 24 hours of making a reservation on Andronis website, we will make your reservation for you honouring the competing rate.
The following do not qualify:
- Opaque or auction sites where the hotel brand and/or the specific hotel is not known until the booking is finalized
- Group rates (6 rooms and above)
- Corporate rates
- Wholesale rates
- Affinity/ Association rates
- Travel Agent rates
- Rates that are part of a package
- Any rates requiring membership in a club or program or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public
- Advance purchase / prepaid rates
- Limited time and exclusive promotions
The Best Rate Guarantee does not apply to taxes, gratuities or any additional guest charges or other additional fees that may apply at Andronis.
The lower rate must be in the same currency.
Rooms on the other website must be bookable at the time of verification.
In the event of a multiple night stay, Andronis will compare the total cost of the stay on Andronis website with the total cost of the stay displayed on the competitor website. Only one Best Rate Guarantee reward will apply per stay.
Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements and cancellation and change policies.
Andronis reserves the right to deny a claim where the rate displayed on the competing website has more restrictive rate conditions than Andronis rate on our website. The Best Rate Guarantee does not apply to existing reservations booked through a competing room provider.
Andronis reserves the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.
If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.
Andronis reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in its sole discretion and without prior notice.